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Table of contents

Terms of Service
Support and Maintenance

Terms of Service

1 Scope of the Agreement 

2 License 

3 License Components 

4 License Terms 

5 Customization Services 

6 Delivery and Payment 

7 Restrictions 

8 License Certifications and Audits 

9 Ownership and Feedback 

10 Confidentiality 

11 Terms and Termination 

12 Warranty and Disclaimer 

13 Limitation of Liability 

14 Publicity Rights 

15 Dispute Resolution 

16 General Data Protection Regulation (GDPR) 

17 Changes to this Agreement 

18 General Provisions 


1 Scope of the Agreement 

This Agreement governs your initial agreement terms as well as any future extensions, modifications or amendments to this Agreement. 

2 License 

Subject to Licensee's compliance with the terms and conditions of this Agreement, Licensor hereby grants Licensee a non-transferable, non-sublicensable, non-exclusive license (a) to integrate the Licensed Software (as defined elsewhere in this Agreement) with Licensee’s family of products, applications, and services to create integrated service offerings that integrate and/or incorporate the Licensed Software with Licensee’s applications (the "Integrated Offerings"); (b) to commercialize, distribute, and sell the Integrated Offerings to customers worldwide; (c) to use the Licensed Software internally to create a non-commercial lab/testing environment; and (d) to use the Licensed Software to provide maintenance and support services to customers of the Integrated Offerings (collectively, the “License”). 

3 License Components 

• Weavy API
• Weavy UIKit

4 License Terms 

4.1 License Rights 
4.1.1 Authorized Use 

You are authorized to embed, white-label and/or customize Weavy stand-alone and/or into your own app and provide the combined solution to your customers/users. 

You are responsible for compliance with this Agreement by all Authorized Users. All use of Weavy by you and your Authorized Users must be within the Scope of the Agreement and solely for the benefit of you or your Affiliates. 

4.1.2 Granted License 

Subject to the terms and conditions of this Agreement, You have been granted the License as long as You are current with any and all fees. 

4.2 Customizations 

You may build customizations in and around Weavy for your own purposes as provided below in Section 4.2.1. Customizations are solely built with respect to your own instances in support of your permitted use of Weavy, and You are not permitted to make any other improvements or customizations to Weavy that are not specified in this Agreement unless approved in writing by Mindroute Incentive, Inc DBA Weavy. You agree that Mindroute Incentive, Inc DBA Weavy has no support, warranty, indemnification, or other obligation or liability with respect to such customizations or their combination, interaction, or use with Weavy.

4.2.1 Customizations Definitions 

Customizations of Weavy are done in UIKit, that is open-souced under the MIT license and available to fork on GitHub.

5 Customization Services 

You can purchase customization professional services (the “Customization Services”) from Mindroute Incentive, Inc DBA Weavy at a rate of $450.00 USD / hour. If Customization Services are purchased by You, they will be governed by a MASTER SERVICE AGREEMENT with attached SOWs defining the scope(s). 

6 Delivery and Payment 

6.1 Delivery 

Mindroute Incentive, Inc DBA Weavy is delivered through our cloud services or as a build to be installed in your own infrastruture/on-premise.

6.2 Payment process 

You may pay your fees online through your account page.

6.3 Taxes 

Your payments under this Agreement exclude any taxes or duties payable in respect to the jurisdiction where any of Your applications was sold. Mindroute Incentive, Inc DBA Weavy shall not be responsible for any taxes related to the sales of any of Your applications or any other of Your taxes related to this Agreement or the services provided hereunder. 

7 Restrictions 

Except as otherwise expressly permitted in this Agreement, you will not: (a) rent, lease, reproduce, modify, adapt, create derivative works of, distribute, sell, sublicense, transfer, or provide access to Weavy to a third party, (b) use Weavy for the benefit of any third party, (c) incorporate Weavy or service you provide to a third party, (d) interfere with any license key mechanism in Weavy or otherwise circumvent mechanisms in Weavy intended to limit your use, (e) reverse engineer, disassemble, decompile, translate, or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats or non-public APIs to any Weavy, except as permitted by law, (f) remove or obscure any proprietary or other notices contained in any Weavy, or (g) publicly disseminate information regarding the performance of Weavy. 

8 License Certifications and Audits 

Upon the reasonable request of Mindroute Incentive, Inc DBA Weavy, You agree to provide a signed certification that you are using Weavy pursuant to the terms of this Agreement, including the Scope of the Agreement. You agree to allow Mindroute Incentive, Inc DBA Weavy, or our authorized agent, to audit your use of Weavy at the expense of Mindroute Incentive, Inc DBA Weavy. We will provide you with at least 14 days advance notice prior to the audit, and the audit will be conducted during normal business hours. 

9 Ownership and Feedback 

Weavy is made available on a limited license or access basis, and no ownership right is conveyed to pursuant to this Agreement other than the License granted hereunder. Mindroute Incentive, Inc DBA Weavy retains all right, title, and interest, including all intellectual property rights, in and to Weavy and any updates thereto, including the “look and feel”, and all related or underlying technology, and any modifications or derivative works of the foregoing created by or for Mindroute Incentive, Inc DBA Weavy, including without limitation as they may incorporate Feedback (defined below). 

From time to time, You may choose to submit comments, information, questions, data, ideas, description of processes, or other information to Mindroute Incentive, Inc DBA Weavy (“Feedback”). Mindroute Incentive, Inc DBA Weavy may, in connection with Weavy or any Support and Maintenance services, freely use, copy, disclose, license, distribute, and exploit any Feedback in any manner without any obligation, royalty or restriction based on intellectual property rights or otherwise. No Feedback will be considered your Confidential Information, and nothing in this Agreement limits Mindroute Incentive, Inc DBA Weavy’s right to independently use, develop, evaluate, or market Weavy, whether incorporating Feedback or otherwise. 

10 Confidentiality 

Except as otherwise set forth in this Agreement, each party agrees that all code, inventions, know-how, business, technical, and financial information disclosed to such party (“Receiving Party”) by the disclosing party (“Disclosing Party”) constitute the confidential property of the Disclosing Party (“Confidential Information”), provided that it is identified as confidential at the time of disclosure. Any Mindroute Incentive, Inc DBA Weavy Technology and any performance information relating to Wevy shall be deemed Confidential Information of Mindroute Incentive, Inc DBA Weavy, without any marking or further designation. Except as expressly authorized herein, the Receiving Party will hold in confidence and not use or disclose any Confidential Information. The Receiving Party’s nondisclosure obligation shall not apply to information which the Receiving Party can document: (i) was rightfully in its possession or known to it prior to receipt of the Confidential Information; (ii) is or has become public knowledge through no fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without breach of any confidentiality obligation; or (iv) is independently developed by employees of the Receiving Party who had no access to such information. The Receiving Party may also disclose Confidential Information if so required pursuant to a regulation, law or court order (but only to the minimum extent required to comply with such regulation or order and with advance notice to the Disclosing Party). The Receiving Party acknowledges that disclosure of Confidential Information would cause substantial harm for which damages alone would not be a sufficient remedy, and therefore that upon any such disclosure by the Receiving Party the Disclosing Party shall be entitled to appropriate equitable relief in addition to whatever other remedies it might have at law. 

11 Terms and Termination 

This Agreement is in effect for as long as You have a valid License, unless sooner terminated as permitted in this Agreement. Either party may terminate this Agreement before the expiration of the Term if the other party materially breaches any of the terms of this Agreement and does not cure the breach within thirty (30) days after written notice of such breach. Either party may also terminate the Agreement before the expiration of the Term (a) if the other party ceases to operate, declares bankruptcy, or becomes insolvent or otherwise unable to meet its financial obligations, or (b) with 30 days written notice to the other party. Upon termination of this Agreement, You will not be entitled to further use of the Weavy technology in any form or for any purpose. Except where an exclusive remedy may be specified in this Agreement, the exercise by either party of any remedy, including termination, will be without prejudice to any other remedies it may have under this Agreement, by law, or otherwise. Once the Agreement terminates, You will no longer have any right to use or access to Weavy or any information or materials that we make available to You under this Agreement, including Mindroute Incentive, Inc DBA Weavy Confidential Information. You are required to delete any of the foregoing from your systems as applicable (including any third party systems operated on your behalf) and provide written certification to us that You have done so at our request. You will also be required to pay any fees accrued but unpaid as of the date of the termination. 

12 Warranty and Disclaimer 

12.1 Due Authority

Each party represents and warrants that it has the legal power and authority to enter into this Agreement, and that, if You are an entity, this Agreement and each Order is entered into by an employee or agent of such party with all necessary authority to bind such party to the terms and conditions of this Agreement. 

12.2 WARRANTY DISCLAIMER

WEAVY IS PROVIDED “AS IS,” AND MINDROUTE INCENTIVE US, INC DBA WEAVY AND ITS SUPPLIERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND, INCLUDING ANY WARRANTY OF NON-INFRINGEMENT, TITLE, FITNESS FOR A PARTICULAR PURPOSE, FUNCTIONALITY, OR MERCHANTABILITY, WHETHER EXPRESS, IMPLIED, OR STATUTORY. YOU MAY HAVE OTHER STATUTORY RIGHTS, BUT THE DURATION OF STATUTORILY REQUIRED WARRANTIES, IF ANY, SHALL BE LIMITED TO THE SHORTEST PERIOD PERMITTED BY LAW. MINDROUTE INCENTIVE US, INC DBA WEAVY SHALL NOT BE LIABLE FOR DELAYS, INTERRUPTIONS, SERVICE FAILURES AND OTHER PROBLEMS INHERENT IN USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS OR OTHER SYSTEMS OUTSIDE THE REASONABLE CONTROL OF MINDROUTE INCENTIVE US, INC DBA WEAVY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER MINDROUTE INCENTIVE US, INC DBA WEAVY NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY REPRESENTATION, WARRANTY OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF ANY WEAVY OR ANY CONTENT THEREIN OR GENERATED THEREWITH, OR THAT: (A) THE USE OF WEAVY WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE; (B) WEAVY WILL OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM, OR DATA; (C) WEAVY (OR ANY WEAVY, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH WEAVY) WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS); (D) ANY STORED DATA WILL BE ACCURATE OR RELIABLE OR THAT ANY STORED DATA WILL NOT BE LOST OR CORRUPTED; (E) ERRORS OR DEFECTS WILL BE CORRECTED; OR (F) WEAVY (OR ANY SERVER(S) THAT MAKE A HOSTED SERVICE AVAILABLE) ARE FREE OF VIRUSES OR 

OTHER HARMFUL COMPONENTS. 

13 Limitation of Liability 

NEITHER PARTY (NOR ITS SUPPLIERS) SHALL BE LIABLE FOR ANY LOSS OF USE, LOST OR INACCURATE DATA, FAILURE OF SECURITY MECHANISMS, INTERRUPTION OF BUSINESS, COSTS OF DELAY OR ANY INDIRECT, SPECIAL, INCIDENTAL, RELIANCE OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE. NEITHER PARTY’S AGGREGATE LIABILITY TO THE OTHER SHALL EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO MINDROUTE INCENTIVE US, INC DBA WEAVY FOR WEAVY AND SUPPORT AND MAINTENANCE IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM. 

THE PARTIES AGREE THAT THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. 

14 Publicity Rights 

We may identify You as an Mindroute Incentive, Inc DBA Weavy customer in our promotional materials. You may request that we stop doing so by submitting an email to info@weavy.com at any time. Please note that it may take us up to 30 days to process your request. 

15 Dispute Resolution 

15.1 Dispute Resolution

Arbitration. In the event of any controversy or claim arising out of or relating to this Agreement, the parties hereto shall consult and negotiate with each other and, recognizing their mutual interests, attempt to reach a solution satisfactory to both parties. If the parties do not reach settlement within a period of 60 days, any unresolved controversy or claim arising out of or relating to this Agreement shall proceed to binding arbitration under the Rules of Arbitration of the International Chamber of Commerce. The parties shall seek to mutually appoint an arbitrator. If the parties cannot agree on a single arbitrator, then there shall be three (3) arbitrators: one selected by each party, and a third selected by the first two. Arbitration will take place In one of the following cities as mutually agreed between the parties: Malmo (Sweden) or Los Angeles, CA (USA). If the parties are unable to agree to one of these cities, then the arbitration shall proceed in Los Angeles, CA (USA). All negotiations and arbitration proceedings pursuant to this Section will be confidential and treated as compromise and settlement negotiations for purposes of all similar rules and codes of evidence of applicable legislation and jurisdictions. The language of the arbitration shall be English. 

15.2 Governing Law

Jurisdiction. This Agreement will be governed by and construed in accordance with the applicable laws of the State of Delaware, USA, without giving effect to the principles of that State relating to conflicts of laws. Each party irrevocably agrees that any legal action, suit, or proceeding that is not otherwise subject to the arbitration provisions of Section 24.1 (Dispute Resolution; Arbitration) must be brought solely and exclusively in, and will be subject to the service of process and other applicable procedural rules of, the State or Federal court in Georgetown, Delaware (USA), and each party irrevocably submits to the sole and exclusive personal jurisdiction of the courts in Georgetown, Delaware, USA, generally and unconditionally, with respect to any action, suit or proceeding brought by it or against it by the other party. Notwithstanding the foregoing, Mindroute Incentive, Inc DBA Weavy may bring a claim for equitable relief in any court with proper jurisdiction. 

15.3 Injunctive Relief

Enforcement. Nothing in this Agreement shall prevent either party from seeking injunctive relief with respect to a violation of intellectual property rights, confidentiality obligations, or enforcement or recognition of any award or order in any appropriate jurisdiction. 

15.4 Exclusion of UN Convention and UCITA. 

The terms of the United Nations Convention on Contracts for the Sale of Goods do not apply to this Agreement. The Uniform Computer Information Transactions Act (UCITA) shall not apply to this Agreement regardless of when or where adopted. 

16 General Data Protection Regulation (GDPR) 

GDPR is a regulation that requires businesses to protect the personal data and privacy of EU citizens for transactions that occur within EU member states. Your acceptance of this Agreement certifies that you are aware of the requirements of the GDPR regulation and will ensure that your use of the Mindroute Incentive, Inc DBA Weavy will comply with these requirements. 

17 Changes to this Agreement 

Mindroute Incentive, Inc DBA Weavy may update or modify this Agreement from time to time, including any referenced policies and other documents. If a revision meaningfully reduces your rights, we will use reasonable efforts to notify you (by, for example, sending an email to the billing or technical contact you designate in the applicable Order, posting on our blog, through your Mindroute Incentive, Inc DBA Weavy account, or in Weavy itself). If we modify the Agreement during your License Term or Subscription Term, the modified version will be effective upon your next renewal of a License Term, Support and Maintenance term, or Subscription Term, as applicable. In this case, if You object to the updated Agreement, as your exclusive remedy, You may choose not to renew, including cancelling any terms set to auto-renew. If you do not agree to the updated Agreement after it becomes effective, You will no longer have a right to use Weavy. For the avoidance of doubt, any Order is subject to the version of the Agreement in effect at the time of the Order. 

18 General Provisions 

Any notice under this Agreement must be given in writing. We may provide notice to you via email or through your account. Our notices to you will be deemed given upon the first business day after we send it. You may provide notice to us by post to Mindroute Incentive, Inc DBA Weavy 840 Apollo Street, Suite 100, El Segundo, CA, CA 90245, Attn: General Counsel. Your notices to us will be deemed given upon our receipt. You may not assign this Agreement without our prior written consent. If you are an agency, department, or other entity of the United States Government, the use, duplication, release, modification, disclosure, or transfer of Weavy, or any related documentation of any kind, including technical data and manuals, is restricted by the terms of this Agreement in accordance with Federal Acquisition Regulation 12.212 for civilian purposes and Defense Federal Acquisition Regulation Supplement 227.7202 for military purposes. Weavy was developed fully at private expense. 

This Agreement is the entire Agreement between You and Mindroute Incentive, Inc DBA Weavy relating to Weavy and supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to Weavy or any other subject matter covered by this Agreement. If any provision of this Agreement is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect. This Agreement may not be modified or amended by you without our written Agreement (which may be withheld in our complete discretion without any requirement to provide any explanation). 

As used herein, “including” (and its variants) means “including without limitation” (and its variants). No failure or delay by the injured party to this Agreement in exercising any right, power or privilege hereunder shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any right, power or privilege hereunder at law or equity. The parties are independent contractors. This Agreement shall not be construed as constituting either party as a partner of the other or to create any other form of legal association that would give one party the express or implied right, power or authority to create any duty or obligation of the other party.

 

Support and Maintenance

Support and Maintenance, the (“Agreement”), is entered into on between the Mindroute Incentive USA, Inc Weavy, a corporation existing under the laws of the state of Delaware, hereinafter referred to as the "Incentive, Inc." and "You." 

WHEREAS, Incentive Inc. has developed Weavy; and 

WHEREAS, You have executed the License Agreement for Weavy; and 

NOW THEREFORE, in consideration of the mutual promises and agreements set forth in that Agreement, Incentive Inc. and You agree as follows: 

1. Maintenance Services 

In accordance with the terms of this Agreement, Incentive Inc. will furnish the installation, support, or error-correction services identified in Your License Agreement. 

2. Maintenance Fee and Expenses 

Support and Maintenance is included as long as You are current with the agreed payments. You shall pay Incentive Inc. for services outside the scope of this Agreement on a time and material basis at Incentive Inc.’s then-prevailing rates. 

Support and Maintenance are included in all paid versions of Weavy, including Enviroments.

3. Warranty and Remedies 

Incentive Inc. warrants that it will use reasonable efforts to perform the services to conform to generally accepted industry standards, provided that: (a) You promptly notify Incentive Inc. of Your need for service; (b) You provide adequate troubleshooting information and access so that Incentive Inc. can identify and address problems; and (c) all fees due to Incentive Inc. have been paid. THERE ARE NO OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THIS MAINTENANCE AGREEMENT, AND THE SERVICES TO BE PROVIDED BY INCENTIVE INC. UNDER IT INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOUR SOLE AND EXCLUSIVE REMEDY AND INCENTIVE INC.’S ONLY OBLIGATION UNDER THIS WARRANTY IS TO REDO THE SERVICES UNTIL WEAVY CONFORMS TO THE MOST RECENT SPECIFICATIONS STATED IN THE DOCUMENTS LISTED IN SUPPLEMENT A. YOU ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES SHALL INCENTIVE INC. OR ANY OF ITS EMPLOYEES OR SUBSIDIARIES BE LIABLE FOR ANY LOSS, COST, EXPENSE, OR DAMAGE TO YOU. YOU WILL INDEMNIFY, DEFEND, AND HOLD HARMLESS INCENTIVE INC., AGAINST ANY LOSS, DAMAGE, EXPENSE, OR COST, INCLUDING REASONABLE ATTORNEYS’ FEES, ARISING OUT OF ANY CLAIM, DEMAND, PROCEEDING OR LAWSUIT RELATED TO YOUR UNAUTHORIZED USE OR MISUSE OF WEAVY. 

5. Your Support 

The level of support that Incentive Inc. can provide is dependent upon Your cooperation and the quantity of information You can provide. If Incentive Inc. cannot reproduce a problem or if You cannot successfully gather adequate troubleshooting information, Incentive Inc. may need temporary login access on the Your system to identify and address the problem. 

6. Your Responsibility 

You shall not distribute Weavy to any third party. You shall not make any modifications to Weavy, unless otherwise allowed under the License Agreement. If You make modifications under such License Agreement, Incentive Inc. shall not be responsible for maintaining Your modified portions of Weavy or for maintaining portions of Weavy affected by Your modified portions of Weavy. Upon Your prior written approval, corrections for difficulties or defects traceable to the Your errors or systems changes shall be billed at the Incentive Inc.’s standard time and material charges. 

7. Right to Work 

All error corrections, enhancements, new releases, and any other work product created by Incentive Inc. in connection with the support services provided under this Agreement (“Work Product”) are and shall remain the exclusive property of Incentive Inc., regardless of whether You, Your employees, or agents may have contributed to the conception, joined in its development, or paid Incentive Inc. for the development or use of the Work Product. 

8. General 

Each party acknowledges that this Agreement is the complete and exclusive statement of the agreement between the parties, which supersedes and merges all prior proposals, understandings and all other agreement, oral and written, between the parties relating to this Maintenance Agreement. This Agreement may not be modified or altered except by a written instrument duly executed by both parties. This Agreement and performance hereunder shall be governed by and construed in accordance with the laws of the State of Delaware without regard to its conflict of laws rules. If any provision of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall in no way be affected or impaired thereby. You may not subcontract, assign, or transfer its rights, duties or obligations under this Agreement to any person or entity, in whole or in part, without the prior written consent of Incentive Inc. The waiver or failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further right hereunder. 

Supplement A 

1. Coverage of Agreement 

Weavy covered by this Agreement is as follows: 

• Weavy in the code form it exists at the time of execution and implementation. 

• Any manuals, handbooks, and other written materials furnished by the Incentive Inc. for use with Weavy. 

2. Support Policy Descriptions 

In accordance with the terms of this Agreement, Incentive Inc. will furnish one or more of the following support services (the “SERVICES”) for Weavy: 

1. Additional support is available at the rate of $450.00 USD per hour. Additional support will require a purchase order from You. 

3. Customizations 

At Your request, Incentive Inc. will consider developing modifications or additions that materially change the utility, efficiency, functional capability, or application of Weavy (“Enhancements’) at such charge and on such schedule as the parties may mutually agree in writing. 

4. Contact Support 

Support is contacted through support@weavy.com or our Discord server (https://weavy.com/discord) to properly record your requests in our ticketing system. 

5. Limitations 

You agree that Your point of contact will be limited to one (1) designated employee at any one time, who will act as the support liaison between Incentive Inc. and You. 

6. Timeliness of Incident Resolution 

Incentive Inc. shall use reasonable effort to provide modifications or additions to correct errors in Weavy reported by You. Upon receipt of notice of an error, Incentive Inc. will assign a priority level as determined by You to the error according to the following criteria:

Priority A – An error that results in Weavy being substantially or completely nonfunctional or inoperative. 

Priority B – An error that results in Weavy operating or performing other than as represented in the Documentation, but which does not have a material adverse impact on the performance of Weavy. 

Incentive Inc. will make reasonable efforts to correct the error or provide a work-around solution for each priority level and, if a work-around is the immediate solution, will make reasonable efforts to provide a final resolution of the error. Reasonable effort will be made to respond to the incident within the following time frames after receiving notice and sufficient information and support from the You: 

Priority Level A

Correction or Work-Around: 2 business days 

Final Resolution: 15 business days 

Priority Level B

Correction or Work-Around: 7 business days 

Final Resolution: 30 business days 

7. New Releases 

You will get access to all future releases, minor and major, of Weavy as long as You are current with the agreed payments.